Fulfillment Policy

 Committed to providing you with the best products and services our 5-year warranty and refund policy are designed to give you peace of mind when you shop with us.

1. 5-Year Warranty

At Innovative Hospitality Concepts, we stand behind the quality of our products. We offer a 5-year warranty on all items purchased from our sales team. This warranty covers any defects under normal use during the warranty period. If you experience any issues with your product, please follow the steps below to initiate a warranty claim:

  1. Contact our customer support as soon as the issue is discovered.
  2. Provide your property information, product details, and a description of the issue.
  3. Our team will assess your claim and provide further instructions.

Please note that the warranty does not cover:

  • Damages resulting from misuse, abuse, or accidents.
  • Damages caused by unauthorized modifications.
  • Normal wear and tear.
  • Damages from using the product with other incompatible products.

2. Refund Policy

We want you to be satisfied with your orders and a lot of work goes into fulfilling them. For this reason orders are non-refundable.

3. Delivery and Cancel Policy

We strive to deliver your order as quickly and efficiently as possible. Once your order has been processed, you will receive an email with your shipping confirmation and tracking information. Please allow the appropriate time for your order to deliver based on quantity, inventory, and production.

If you need to cancel your order, please contact the sales team immediately. Your order will be canceled if it meets certain requirements determined by the sales and production team. If your order has already been shipped, you will be responsible for returning the items.

 

If you have any questions or need assistance, please feel free to contact our customer support team. We're always here to help!